PNW SITE SERVICES / RENTAL TERMS
Effective date
November 2, 2026. These terms apply to dumpster rentals provided by PNW Site Services, Inc. Your accepted quote or invoice specifies your rental pricing, included days, weight allowance, and material restrictions.
1. Agreement and rental order
This Agreement governs dumpster rentals supplied by PNW Site Services, Inc. (Company). The accepted quote or invoice identifies the customer, service location, container, included rental days, included weight, permitted materials, and applicable prices. Specific written order terms prevail over general terms here. Company may use independent carriers and disposal facilities. The actual contracting entity must be accurately named on the order.
2. Authorization and permits
Customer confirms authority to arrange placement at the site and must obtain property owner permission, street-use permits, parking approval, and other required authorizations. The driver may reject or adjust a placement that is unsafe or unlawful.
3. Pricing and payment
The accepted order controls initial price, extension rates, included weight, overage rates, and any cancellation or trip charges. Initial payment is required before dispatch unless otherwise agreed. Reasonably documented additional charges for excess weight, extra days, additional hauls, special handling, failed trips, or customer-caused damage may be invoiced and charged to an authorized payment method as permitted by law. Company will provide an itemized invoice and review good-faith billing disputes.
4. Rental period and pickup
Included rental days are counted as stated on the order. Unless Company expressly confirms an automatic pickup, Customer must request collection when finished. Pickup requests are subject to routing, disposal facility hours, weather, and safe access. Extension charges may accrue after included time ends, except for delay caused by Company. Unused included time is not automatically refundable.
5. Delivery and collection access
Customer must keep access routes, gates, and the area around and in front of the dumpster clear of vehicles and obstacles. The surface must be reasonably level and support the truck and loaded container. Notify Company of low wires, soft ground, underground structures, or other hazards. A blocked or unsafe container may not be collected until corrected. A return trip caused by customer-controlled conditions may be charged only at the previously disclosed rate.
6. Property and equipment care
Heavy vehicles and containers may mark driveways, paving, lawns, or landscaping. Customer should identify fragile surfaces and arrange protective measures. Company will use reasonable care and remains responsible for its negligence. Customer must not move, modify, burn materials in, or sublease the dumpster. Customer is responsible for documented damage beyond normal wear caused by Customer or those under Customer’s control.
7. Materials and disposal rules
Load only materials approved for the specific order and disposal facility. Hazardous waste, liquids, fuels, chemicals, batteries, pressurized cylinders, medical waste, asbestos-containing materials, and contaminated materials are prohibited unless Company has explicitly approved a lawful specialized service. Tires, mattresses, appliances, electronics, treated wood, roofing debris, concrete, dirt, and other special materials may be restricted or priced separately by region. Ask before loading uncertain materials.
8. Weight and safe loading
The accepted order states the included weight and per-unit overage rate. Facility scale tickets or other reliable records establish billable weight; supporting records are available on request when obtainable. Do not load above the rim or block the doors or tarping system. Distribute heavy debris safely. Company may refuse an overweight, overfilled, or unsafe load until corrected. Customer bears reasonably documented incremental costs caused by prohibited or misclassified customer-supplied contents, subject to law.
9. Scheduling, cancellations, and unsuccessful trips
Customer must notify Company promptly of changes. Cancellation, dispatch, waiting, and unsuccessful-trip fees apply only when disclosed before booking and lawful. Company may adjust scheduling for unsafe conditions, traffic, facility closures, mechanical issues, or events beyond reasonable control and will communicate material changes as practical. Customer should not assume a specific pickup or delivery time without written confirmation.
10. Rejected loads and site restoration
If a facility refuses a load, Company will contact Customer when reasonably practical to arrange lawful removal, separation, or alternative disposal. Company will not knowingly dispose of waste unlawfully or return debris onto the site without lawful authorization. Customer may be responsible for documented additional costs caused by contents that violate the agreed waste stream.
11. Liability and disputes
Each party remains responsible for its negligence, misconduct, and breach. To the extent allowed by law, Customer indemnifies Company for third-party claims caused by Customer’s unauthorized materials, negligent loading, or improper site instructions, excluding Company-caused harm. Mandatory consumer protections are not waived. The law applicable to the service location governs mandatory protections. Contact Company first to attempt resolution; no mandatory arbitration or class-action waiver is imposed by this Agreement.
12. Communications, records, and acceptance
Company may use order contact information for operational notices, receipts, and service coordination consistent with applicable consent laws. Separate consent is required for marketing messages where applicable. Delivery photos, access records, scale receipts, and service communications may be retained to document performance and resolve disputes, consistent with the Privacy Policy. Customer accepts these terms through affirmative acceptance before booking, not merely by visiting this page. Preserve the accepted agreement version with each reservation.
13. Container availability, substitutions, and service boundaries
Container sizes and requested service times are subject to actual equipment, driver, and facility availability. If the requested container becomes unavailable, Company may offer a different size, revised date, or cancellation with a refund of prepaid services not performed; Company will not substitute a differently priced container or impose new charges without Customer’s agreement. Service beyond the quoted location or geographic area requires a revised quote accepted before dispatch.
14. Customer contacts, site representatives, and instructions
Customer must provide accurate site address, access instructions, a reachable contact, and notice of material changes before dispatch. Customer authorizes the designated site representative identified on the order to provide routine placement, access, and pickup instructions, but changes that increase price or materially change the agreed service require Customer’s approval. Company may rely on reasonable instructions from the authorized contact and may document service conditions with photographs. Customer should promptly correct inaccurate instructions that could cause delays, damage, or unsuccessful trips.
15. Weather, emergencies, and service interruptions
Company may suspend, postpone, or decline delivery or collection when weather, wildfire smoke, flooding, road restrictions, public emergencies, disposal facility shutdowns, or other conditions make service unsafe, unlawful, or impracticable. Company will make reasonable efforts to notify Customer and resume service when feasible. Customer will not be charged extension fees solely for delays caused by Company’s inability to collect an otherwise accessible, compliant container. Any additional work or changed service price requires disclosure and Customer approval where applicable.
16. Contact and version
PNW Site Services, Inc. · (253) 499-8840 · info@pnwsiteservices.com. Effective November 2, 2026.
Effective November 2, 2026 · PNW Site Services, Inc.
